FAQ & Troubleshooting
General
Is BookBidder safe to connect to my Amazon Ads account?
Yes. BookBidder uses Amazon's official Login with Amazon (LWA) OAuth authorization. We never see or store your Amazon password. You can revoke access at any time from your Amazon account settings.
Does BookBidder work with Sponsored Brands or Sponsored Display campaigns?
Currently, BookBidder focuses on Sponsored Products campaigns, the campaign type most KDP authors rely on. Sponsored Brands and Sponsored Display support may be added in the future.
Which Amazon marketplaces does BookBidder support?
BookBidder supports all Amazon Ads marketplaces including US, UK, Germany, France, Spain, Italy, Canada, Australia, Japan, and more. If you advertise in multiple marketplaces, BookBidder imports all of them automatically.
What are SP Global campaigns and why are they read-only?
SP Global campaigns are Sponsored Products campaigns that Amazon creates and manages automatically. Because Amazon controls their targeting and bidding, they can't be modified through the Ads API. BookBidder shows them with a globe icon so you can track their performance, but Smart Rules and manual edits don't apply to them.
Smart Rules
Will Smart Rules make changes I can't undo?
Smart Rules pause keywords or add negative keywords. Paused keywords can be reactivated in Amazon's Ads console at any time, and negative keywords can be removed. These actions are reversible.
How often do Smart Rules run?
Smart Rules run on a regular automated schedule. You can see the last run time and actions taken in your Smart Rules log within the app.
Can I apply Smart Rules to only specific campaigns?
Yes. When creating a rule, you define its scope: all campaigns, specific campaigns, or specific ad groups. Rules never touch campaigns outside their scope.
Data and Syncing
How long does the initial data sync take?
Typically 1-4 hours depending on the number of campaigns in your account. BookBidder imports the last 30 days of performance data during initial setup.
How often does BookBidder sync my data?
After the initial import, BookBidder syncs your campaign data automatically on a regular schedule. Your dashboard reflects recent data without any manual action.
My data looks incomplete or missing. What should I do?
First, make sure you've waited at least 4 hours after connecting your account. If data is still missing, try logging out and back in. If the issue persists, reach out to support.
Billing
What plans does BookBidder offer?
Every plan is a flat monthly price based on your monthly managed ad spend (spend on campaigns BookBidder manages). Every plan includes every feature, with no ad-group limits, no overage fees, and never a percentage of your spend:
- Starter (up to $1,000/mo): $49/month or $480/year
- Growth (up to $3,000/mo): $79/month or $775/year
- Scale (up to $5,000/mo): $129/month or $1,265/year
- Publisher (up to $10,000/mo): $199/month or $1,950/year
- Custom (over $10,000/mo): talk to us
See Plans and Pricing for full details.
What happens if my ad spend changes?
Your plan moves with your spend, down fast and up slow. If your spend drops into a lower band, your price drops after one month. It only moves up after two consecutive months above your band, so a single big month never raises your price. We always email you before any change, and changes take effect at the start of a billing cycle with no proration.
Can I cancel anytime?
Yes. Cancel from your account settings whenever you like — there's no penalty and nothing auto-renews once you've cancelled. Monthly plans run month to month with no commitment, and your access ends at the close of the current month. Annual plans give you a full year of access, which stays active through the end of your paid term even if you cancel early.
What happens when my trial ends?
You'll be prompted to choose a plan. If you don't subscribe, your account stays accessible but campaign syncing and automations will pause until you activate a plan.